Shipping policy

Thank you for shopping with us! Here's what you can expect when placing an order. Full shipping details will be confirmed soon.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. During high-demand periods (such as sales or new drops), processing may take slightly longer.

2. Shipping Rates Delivery Estimates

Shipping fees and estimated delivery times are calculated at checkout, based on your location and chosen shipping method. We currently offer free UK delivery and tracked international options.

Please note: Orders are shipped from the United Kingdom. For deliveries outside the UK, local VAT and customs fees may apply upon arrival, which are the responsibility of the customer. Delivery times may vary depending on destination, local postal services, or customs clearance.

3. Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number. This allows you to monitor your delivery through the carrier’s tracking page.

4. International Shipping

We plan to offer international shipping. Please be aware that customs duties, taxes, or import charges may apply and are the responsibility of the customer.

5. Incorrect Addresses

Please double-check your shipping details before placing an order. We are not responsible for delivery issues due to incorrect or incomplete addresses. If a package is returned to us, reshipping may incur an additional fee.

6. Lost or Delayed Packages

If your order hasn’t arrived within the expected timeframe, please contact us at (info@connectendsclo.com). We’ll do our best to assist you.

7. Returns Exchanges

For information on how to return or exchange an item, please see our Return Policy page.