Refund policy

At Connectends, we care about quality and your experience and want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

You can request a return within 14 days of receiving your order.

To be eligible, products must be:

• Unworn and unused
• In their original condition and packaging
• Accompanied by proof of purchase (order number or receipt)

Refunds

• Once we receive and inspect your return, we’ll notify you of the outcome.
• If approved, your refund will be processed to your original payment method within 5–7 business days.
• Original shipping costs are non-refundable, unless the item was faulty or incorrect.

Faulty or Incorrect Items

• If your product arrives damaged or incorrect, please contact us within 7 days of delivery.
• We’ll cover return shipping and offer a replacement or full refund.

Return Shipping

• Return shipping costs are the customer’s responsibility, unless the return is due to our error.

Need Help?

Reach out to us at (info@connectendsclo.com) - we’re happy to assist.